Logging in from Leicester or anywhere in the UK
There is no special Leicester-only login page. Everything runs through the same entry point at gentingcasino.com, whether you are in Leicester, London or any other UK city. One website, one account, same credentials.
The actual login flow is simple, but it helps to know it in order:
- Open gentingcasino.com in your usual browser.
- Click the Log In button in the top-right of the screen.
- Type in the email address registered to your Genting Casino account.
- Enter the password you set during registration.
- Press Log In to submit the details.
- If the site asks for two-step verification, complete that check as prompted.
- Once accepted, your balance, latest activity and any current offers appear on the main dashboard.
Sessions will log out on their own after a period of inactivity. On a shared computer or public device it is safer to sign out properly from the account menu instead of just closing the tab or app window. That tiny step can avoid unwanted access later.
Recovering access to your account
If the password slips your mind, everything for getting back in is handled online. No need to ring the Leicester casino or go there in person.
- Go to gentingcasino.com and hit Log In.
- Under the fields, select the Forgotten Password option.
- Enter the same email address that you used when opening the account.
- Look in your inbox for the reset email. If it is not there, check junk or spam folders as it can land there by mistake.
- Open the message and click the reset link before the expiry time.
- Create a new password that fits the platform’s complexity rules.
- Return to the login page and sign in using the updated password details.
If there is still no email after checking every folder, the quickest support is usually live chat. It is available through the website roughly from 06:00 to 00:00 GMT each day. Email support is also offered via [email protected], but published response times are not clearly stated anywhere.
Online vs Leicester venue - two separate setups
The naming can be confusing, because both use Genting and Leicester together. The bricks-and-mortar casino on East Bond Street and the gentingcasino.com website sit under different UKGC licences and are run by separate companies.
| Aspect | Leicester Venue | Online Platform |
|---|---|---|
| Address | 17-19 East Bond Street, Leicester, LE1 4SU | gentingcasino.com |
| Phone | +44 (0) 116 262 5036 | Live chat / email |
| UKGC Licence | 537 | 39326 |
| Operator | Genting Casinos UK Limited | Skill on Net Limited |
| Login Required | No - walk-in venue | Yes, account-based |
| Hours | Daily approx. 12:00-04:00 | 24/7 |
You can simply walk into the Leicester casino during opening hours without any online login. In contrast, the digital version uses licence 39326, held by Skill on Net Limited, which operates the Genting Casino brand online as a white-label arrangement. Calling the Leicester phone number will not fix web login problems, because the venue staff do not have access to online account systems or tools.
What you see inside the web dashboard
After you successfully log in to gentingcasino.com, the account dashboard becomes the control panel for most actions you are likely to need.
The Balance area at the top shows how much is in your real-money wallet and how much is in bonus funds. Separate Deposit and Withdrawal sections handle adding money and cashing out. Inside those pages you can see estimated processing times and the methods that are available, which change depending on what you pick.
A Promotions section lists any bonuses that are currently linked to your profile, with the key details and wagering rules attached to each offer. It is useful to check those conditions before you start using a bonus.
Account Settings is the hub for updating personal information, changing your password, or adjusting how and when the brand contacts you. Game History stores a record of recent play, including stakes and outcomes, so you can look back at previous sessions if needed.
Responsible Gambling tools sit directly inside the same account area: deposit limits, self-exclusion, reality checks or session reminders, and cooling-off periods can all be set up from the dashboard. There is no need to contact support first just to switch on those controls.
While you are logged in, it is possible to move between these sections freely without entering the password again during the same active session.