At Genting Casino Leicester, identity verification is a mandatory legal requirement and forms part of the obligations placed on licensed gambling operators in the United Kingdom. This document sets out what identity verification involves, when it applies, what documents are accepted, and how the process operates for customers.
Legal Basis for Identity Verification
The company operates within the regulatory framework established by the UK Gambling Commission (UKGC). Identity verification obligations arise from two primary sources:
- The Licence Conditions and Codes of Practice (LCCP), in particular the customer identity verification condition, which requires confirmation of a customer’s name, address, and date of birth before any gambling activity is permitted.
- The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (the Money Laundering Regulations), which require customer due diligence (CDD) as part of anti-money laundering (AML) obligations. These regulations apply to casino operators and require identification and verification of customers when a business relationship is established or when certain monetary thresholds are reached.
Compliance with these frameworks is not optional. If identity verification is not completed, the company is not permitted to allow gambling, accept deposits, or process withdrawals.
When Identity Verification Applies
Identity verification must be completed before a customer is permitted to gamble. Gambling, deposits, or access to gaming activity are not allowed while verification remains outstanding.
Verification may also be required or extended at later stages of the customer relationship, including when:
- a customer reaches specified deposit, stake, or withdrawal thresholds
- an account review is triggered under AML monitoring procedures
- additional information is required to assess source of funds or source of wealth
- there is a change in the customer’s circumstances or account activity that requires reassessment
A withdrawal request is not treated as the trigger for identity checks that could reasonably have been completed at an earlier stage. Where additional documentation is requested at the point of withdrawal, this is limited to information that was not previously obtainable or that is specifically required by the circumstances of that transaction.
What Is Verified
At a minimum, the following information must be verified for every customer:
- Full legal name
- Residential address
- Date of birth
Verification must confirm that these three elements relate to the same individual and that the individual exists. It is not sufficient to confirm that a name or address exists in isolation.
Where an AML risk assessment indicates a higher level of risk, enhanced due diligence (EDD) may be carried out. This can include verification of source of funds, source of wealth, or additional identity attributes beyond the standard minimum.
Accepted Documents
Both documentary and electronic methods of verification are used. The following categories apply.
Proof of Identity
Documents in this category must be current, government-issued, and include a photograph. Accepted documents include:
- Valid passport (any nationality)
- UK driving licence (full or provisional)
- EU or EEA national identity card
- HM Armed Forces identity card
Proof of Address
Documents in this category must be recent, typically issued within the last three months, and must show the customer’s full name and current residential address. Accepted documents include:
- Utility bill (gas, electricity, water, or landline telephone)
- Bank or building society statement
- Council tax bill
- Correspondence from HM Revenue and Customs (HMRC)
Mobile phone bills and documents addressed to a business are not accepted as proof of address.
Proof of Payment Method
Where required in connection with a withdrawal or account review, evidence may be requested to confirm that the customer is the authorised holder of the payment method used. This can include a copy of a debit card (with the middle digits obscured) or a screenshot of an e-wallet or online banking account showing the customer’s name and account details.
Electronic and Digital Verification
In addition to documentary checks, electronic identity verification methods are used that cross-reference customer details against independent and reliable data sources, including credit reference agencies and other regulated-sector databases. Electronic verification must meet the same standard as documentary verification: it must confirm that the name, address, and date of birth all correspond to the same individual.
Where electronic verification produces a sufficient result, physical documents may not be requested. Where it does not produce a sufficient result, or where the risk assessment requires a higher level of assurance, documentary evidence will be requested.
Electronic verification is conducted in accordance with UK government guidance on digital identity for the regulated sector and the requirements set out in the Money Laundering Regulations.
Self-Exclusion Checks
Identity verification is also used to identify customers who have registered with a self-exclusion scheme. The company is required to check whether a customer appears on relevant self-exclusion registers, including:
- GAMSTOP (the national online self-exclusion scheme)
- SENSE (the multi-operator self-exclusion scheme for land-based casinos)
Where a match is identified, access to gambling will be refused or suspended in accordance with responsible gambling obligations.
Data Protection
All personal data collected and processed as part of identity verification is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Only information necessary to fulfil legal obligations is collected. Data is retained for the period required by applicable law and the internal data retention policy of the company.
Identity verification data is not used for marketing purposes. Third-party identity verification providers engaged by the company are subject to appropriate data processing agreements and are required to meet equivalent data protection standards.
For full details of how personal data is processed, customers should refer to the Privacy Policy.
Consequences of Non-Completion
If identity verification is not completed within the required timeframe, or if the documents or information provided are insufficient, the account will be restricted. Restrictions may include suspension of the ability to deposit, place bets, or withdraw funds. In cases where verification cannot be completed to the required standard, the company reserves the right to close the account in accordance with the Terms and Conditions.
The account holder will be notified of any restriction applied and the reason for it, to the extent permitted by law.
Contact
For questions about the identity verification process or assistance with submitting documents, customers should contact the customer support team using the contact details provided on the Contact page. Submitted documents are processed as promptly as practicable, and the outcome of the review will be communicated once complete.